TRANSPARENT & VISIBLE SERVICE DELIVERY
TRANSPARENT & VISIBLE SERVICE DELIVERY
TRANSPARENT & VISIBLE SERVICE DELIVERY
At C&M Facilities, we believe in providing transparent and tangible evidence of our pristine service. With our cutting-edge digital service delivery tracking system, you can have complete visibility into every aspect of our operations.
As our valued customer, you gain access to our user-friendly operating system at any time. Through this system, our dedicated cleaners log in and out of each job, ensuring you have peace of mind that every task has been completed to the highest standards.
We have replaced the outdated "communication book" with smart technology, empowering you to raise issues and requests with photographic evidence directly through our smartphone app. Your messages are promptly relayed to C&M management, ensuring immediate attention and resolution.
With our innovative approach to communication and service tracking, you can rest assured that your requests are promptly addressed, and our services remain transparent and efficient. Experience the convenience of our digital solutions, putting you in control and fostering a seamless partnership with C&M Facilities.
REPORTING & AUDIT SYSTEM
TRANSPARENT & VISIBLE SERVICE DELIVERY
TRANSPARENT & VISIBLE SERVICE DELIVERY
Our advanced system equipped with comprehensive reporting tools, ensuring you always have access to critical service delivery data. With real-time information at your fingertips, you can effortlessly access site quality assurance (QA) reports, compliance details, safety information, and much more.
Our user-friendly reporting tools empower you with valuable insights, allowing you to make informed decisions and stay on top of every aspect of service delivery. Experience the convenience and efficiency of our cutting-edge system, enabling you to monitor performance, track compliance, and ensure a safe and successful operation. With our integrated reporting features, managing your facilities has never been easier.
Interactive Customer Experience Platform
INTERACTIVE CUSTOMER EXPERIENCE
INTERACTIVE CUSTOMER EXPERIENCE
INTERACTIVE CUSTOMER EXPERIENCE
Innovation drives exceptional service delivery, and building managers expect nothing less. At C&M Facilities, we go beyond the traditional approach of reactive cleaning, which only changes after issues arise. To proactively enhance service quality, we created the Interactive Customer Experience Platform (ICE). This real-time, customer-focused system allows for immediate issue notifications and rapid response, ensuring a more transparent and efficient workflow. By putting customers at the heart of service management, ICE enables us to deliver better results with greater transparency and effectiveness.
ICE PLATFORM
INTERACTIVE CUSTOMER EXPERIENCE
INTERACTIVE CUSTOMER EXPERIENCE
Our smart apps are designed to optimise cleaning efficiency and enhance the customer experience. Cleaners receive real-time alerts via our app, allowing them to immediately respond to areas needing attention. Our digital tracking app, using low-impact beacon technology, monitors staff location to ensure quick task allocation and creates a transparent audit trail. Additionally, the digital inspection reporting app offers a complete view of inspections, enabling real-time quality control and incident reporting. With smart sensors and analytics, we gather insights to predict and optimise cleaning behavior for a more effective, on-demand service.
Data & Analytics
At C&M Facilities, we turn data into strategic insights through our advanced ICE platform. By consolidating real-time data from multiple sources, we provide a comprehensive performance overview, empowering management to spot trends and optimise operations with precision. Our data analytics not only improve efficiency and reduce costs but also offer a deeper understanding of performance cycles. We maintain transparency by sharing these insights with clients, fostering a collaborative environment built on informed decision-making and open communication. This approach ensures continuous improvement and operational excellence.
rOBOTICS
Our advanced fleet of autonomous cleaning robots, among the largest in Australia, revolutionises cleaning efficiency. By automating routine tasks, we enhance productivity while improving staff health and safety. These cutting-edge robots not only streamline operations but also foster better tenant engagement, delivering high-quality, consistent results. This innovative approach positions us as leaders in sustainable, tech-driven cleaning solutions that cater to modern facility needs.
