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TRANSPARENT & VISIBLE SERVICE DELIVERY
TRANSPARENT & VISIBLE SERVICE DELIVERY
TRANSPARENT & VISIBLE SERVICE DELIVERY
Transparent. Smart. Accountable.
At C&M Facilities, we back our quality with proof — in real time.
Our advanced Digital Service Tracking System gives you 24/7 access to everything that matters:
- Live Check-ins/Check-outs – Staff log every job via our secure mobile app
- Real-Time Job Reporting – Full task visibility with timestamps
- Smart Communication Tools – Raise requests instantly with photos
- Instant Escalation – Messages go straight to management for fast action
No more paper logs. No delays. Just full visibility, instant updates, and accountability at your fingertips.
We don’t just say it’s done — we show it’s done.
REPORTING & AUDIT SYSTEM
TRANSPARENT & VISIBLE SERVICE DELIVERY
TRANSPARENT & VISIBLE SERVICE DELIVERY
Real-Time Reporting. Total Control.
C&M Facilities puts actionable data in your hands — anytime, anywhere.
Our advanced platform delivers:
- Live QA Reports – Track site performance instantly
- Compliance Logs – Stay audit-ready at all times
- Safety Insights – Real-time safety & incident data
- Smart Dashboards – See trends, identify gaps, improve outcomes
You’ll never chase paperwork or second-guess performance again.
With our intuitive reporting tools, you stay informed, in control, and ahead.
Interactive Customer Experience Platform
INTERACTIVE CUSTOMER EXPERIENCE
INTERACTIVE CUSTOMER EXPERIENCE
INTERACTIVE CUSTOMER EXPERIENCE
Proactive Service. Powered by Innovation.
At C&M Facilities, we don’t wait for problems — we prevent them.
Our Interactive Customer Experience Platform (ICE) puts you in control with:
- Real-Time Issue Alerts – Report & resolve in seconds
- Instant Response Workflow – Faster action, fewer disruptions
- Client-Centric Dashboard – Full visibility on every request
- Performance Transparency – Track service quality live
ICE moves us beyond reactive cleaning into proactive partnership — delivering smarter, faster, and more accountable service from day one.
ICE PLATFORM
INTERACTIVE CUSTOMER EXPERIENCE
INTERACTIVE CUSTOMER EXPERIENCE
Smart Apps. Smarter Cleaning.
C&M Facilities uses real-time technology to deliver faster, sharper, and more efficient service — every time.
🔹 Live Alerts to Cleaners – Respond instantly to high-traffic or flagged areas
🔹 Beacon-Based Staff Tracking – Pinpoint accuracy for faster task allocation & proof of presence
🔹 Digital Inspection Reports – Full visibility on QA, incidents & site conditions
🔹 Predictive Analytics – Smart sensors optimise cleaning frequency based on usage patterns
Our tech isn’t just smart — it’s strategic.
Better data. Faster response. Cleaner outcomes.
Data & Analytics
Data-Driven Performance. Transparent Results.
Through our ICE platform, C&M Facilities transforms live data into actionable insights that drive smarter operations.
🔹 Centralised Real-Time Data – Full visibility across all service points
🔹 Trend Analysis & Reporting – Identify patterns, spot risks, and optimise workflow
🔹 Cost & Efficiency Gains – Reduce downtime, maximise value
🔹 Client-Sharing Dashboards – Full transparency, collaborative decisions
We don’t just track performance — we improve it continuously.
With data-led service delivery, C&M empowers clients to stay informed, proactive, and in control.
ROBOTICS
Robotics Cleaning. Human-Backed Precision.
C&M Facilities operates one of the largest fleets of autonomous cleaning robots in Australia, setting a new standard in commercial cleaning.
🔹 Automated Routine Tasks – Boosts productivity, reduces manual strain
🔹 Improved WHS Compliance – Enhances safety for staff and tenants
🔹 Consistent, High-Quality Results – Precision cleaning across every shift
🔹 Better Tenant Experience – Quiet, non-intrusive, and visibly innovative
🔹 Sustainability at Scale – Energy-efficient, low-impact machines
Tech-driven. People-focused.
We blend smart automation with expert oversight to deliver future-ready cleaning solutions for modern facilities.